Exchange and Return Policies


At Fullsand, NO RETURNS OR CHANGES ARE ACCEPTED ON SALE ITEMS.
DO NOT CHANGES OR RETURNS ON SALE ITEMS.

We accept exchanges within 90 DAYS AFTER YOUR PURCHASE .
You have 90 DAYS AFTER YOUR PURCHASE for exchanges.
CHANGES
  • You can only make changes by parcel through the Online Store.
You can only make changes via mail.
  • We accept changes in size or models. As long as your products are not discounted items.
We accept size or model changes. As long as your products are not sale items.
  • Take into account that the difference in price if you make a change of model with a different price must be assumed by the client; In case of being less, THERE ARE NO REFUNDS . The balance paid for the item is taken into account, EXCLUDING THE SHIPPING COST .
  • WE ARE NOT RESPONSIBLE FOR THE COST OF THE PACKAGE GUIDE FOR EXCHANGES, therefore, it is the customer's responsibility to cover the cost of shipping for the return of the product to our distribution center.

If you make an exchange for an item with a different price, the difference must be assumed by the customer; There are NO REFUNDS only IN STORE CREDIT. Only the amount paid for the item is taken into account, WE EXCLUDE THE SHIPPING COST.

We are NOT responsible for the shipping cost for exchanges or returns, therefore it is the customer's responsibility to cover the shipping cost for the returning items to our warehouse.

Steps to follow to make a change valid:

  • Your garment must be new (unused) and with tags . If you removed the cardboard labels and still have them, please send them in the box of your package.
Your garment must be new (unused) and with tags.
  • You can contact us by mail requesting your change to tiendaonline@fullsand.com or contact us by whatsapp at +5 2 5536726098. Send the number of your PRINTED TICKET that was sent in your package or resend the confirmation email of your order where your TICKET NUMBER comes from.
You can contact us attiendaonline@fullsand.com or via whatsapp +5 2 5536726098. Send your ticket number on your PRINTED TICKET sent in your package or re send your confirmation email of your order with your TICKET NUMBER.

RETURNS
  • At Fullsand WE DO NOT MAKE REFUNDS IN CASH, CREDIT CARD, DEBIT CARD OR OTHER MEANS OF PAYMENT.
WE DO NOT MAKE CASH REFUND, CREDIT CARD, DEBIT CARD OR OTHER MEANS OF PAYMENT.
  • We will return BALANCE IN FAVOR IN STORE for the amount you paid for the item to be used in our branches. EXCLUDING THE SHIPPING COST .

We will reimburse IN STORE CREDIT for the amount you paid for the item to be used in our stores. EXCLUDING THE COST OF SHIPPING.

  • WE ARE NOT RESPONSIBLE FOR THE COST OF THE PACKAGE GUIDE FOR RETURNS, therefore, it is the customer's responsibility to cover the cost of shipping for the return of the product to our distribution center.

We are NOT responsible for the shipping cost for exchanges or returns, therefore it is the customer's responsibility to cover the shipping cost for the returning items to our warehouse.